I wasn’t allowed to stop my position by 111 so I made huge losses-Upway-Teşhir-WikiFX

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I wasn’t allowed to stop my position by 111 so I made huge losses

FX3381335170

6-10 yıl

Doğrulanmamış

Teşhir

I placed an order on the evening of August 21 and expected it to cock up. However, it didn’t but dropped to 1930. I tried to stop my position when it was at 1928 but failed. And the position was stopped at 1918 automatically! Then the market cocked up! I reflected the problem to the customer service but they perfunctorily answered that the problem was because of the operator.

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金荣中国方向做反了不让手动平仓以致客户损失惨重

8.21日晚上，现货黄金行情在1930时我下了一手多单想抢个反弹，谁知没有反弹直接跌破1930，我1928开始手动止损但是一直不让提交，就是提交不通过，期间我就一直尝试止损都不成功，行情跌到1918时它自己提交上去平仓成功了！到1918时开始反弹，导致我亏损严重，给他们反馈他们客服说是我这边运营商的问题，跟他们没关系，一句话敷衍了事！