Estou muito desapontado com o serviço deste corretor. Eu experimentei uma diferença muito irracional nos preços de fechamento das ordens. Eu fechei a posição de Compra ao preço de 2677.11, mas o corretor realmente a fechou ao preço de 2676.77, mesmo que as condições de mercado naquele momento estivessem estáveis sem flutuações significativas.
Isso fez com que meu saldo diminuísse injustamente a ponto de experimentar perdas.
Quando apresentei uma reclamação e incluí evidências, minha reclamação foi ignorada e apenas foram fornecidas razões gerais, como slippage, sem qualquer tentativa de explicar ou provar o assunto em detalhes.
Como corretor que afirma usar um sistema de Execução de Mercado, transparência e precisão na execução de preços são muito importantes. No entanto, essa experiência mostra indicações de práticas prejudiciais aos clientes.
Não recomendo este corretor para ninguém. Se você prioriza honestidade e transparência, deve procurar outro corretor mais confiável.
Texto original
inappropriate order closing
I am very disappointed with this broker's service. I experienced a very unreasonable difference in order closing prices. I closed the Buy position at the price of 2677.11, but the broker actually closed it at the price of 2676.77, even though market conditions at that time were stable without significant fluctuations.
This caused my balance to decrease unfairly to the point of experiencing losses.
When I submitted a complaint and included evidence, my complaint was ignored and only given general reasons such as slippage, without any attempt to explain or prove the matter in detail.
As a broker that claims to use a Market Execution system, transparency and accuracy in price execution are very important. However, this experience shows indications of practices that are detrimental to customers.
I do not recommend this broker to anyone. If you prioritize honesty and transparency, you should look for another broker who is more trustworthy.
fechamento de ordem inadequado
Exposição
Texto original
inappropriate order closing
I am very disappointed with this broker's service. I experienced a very unreasonable difference in order closing prices. I closed the Buy position at the price of 2677.11, but the broker actually closed it at the price of 2676.77, even though market conditions at that time were stable without significant fluctuations. This caused my balance to decrease unfairly to the point of experiencing losses. When I submitted a complaint and included evidence, my complaint was ignored and only given general reasons such as slippage, without any attempt to explain or prove the matter in detail. As a broker that claims to use a Market Execution system, transparency and accuracy in price execution are very important. However, this experience shows indications of practices that are detrimental to customers. I do not recommend this broker to anyone. If you prioritize honesty and transparency, you should look for another broker who is more trustworthy.
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