계정 #3****. 저는 $1,300의 승인된 인출을 처리하지 않은 PrimeOTP를 신고합니다.
인출은 2026년 3월 6일에 이메일을 통해 공식적으로 승인되었습니다. 회사 정책에 따르면 처리에는 24~72시간이 소요됩니다. 그러나 10일 이상이 지났는데도 자금을 받지 못했습니다.
저는 컴플라이언스 및 지원 팀에 8통의 후속 이메일(3월 12일~19일)을 보냈지만, 응답을 전혀 받지 못했습니다. 이러한 "침묵 대응\"은 매우 비전문적입니다.
승인에도 불구하고, 그들은 제 거래의 78%가 정상 범위 내에 있음에도 거래 기간 문제를 이유로 제 계정을 제한했습니다. 승인은 감사가 완료되었음을 의미합니다. 승인 후 자금을 보류하는 것은 심각한 위반입니다.
저는 모든 문서화된 증거를 보유하고 있습니다:
1. 승인 확인 이메일.
2. \"승인됨" 상태를 보여주는 포털 스크린샷.
3. 전체 MT5/MT4 거래 내역.
4. 답변 없는 이메일 기록.
저는 이 문제를 FSC Mauritius에 보고했습니다. 저는 PrimeOTP가 즉시 제 $1,300을 지급할 것을 요구합니다.
원문
Approved $1,300 Withdrawal Not Paid Since Mar 6
Account #3****. I am reporting PrimeOTP for failing to process an APPROVED withdrawal of $1,300.
The withdrawal was officially approved via email on March 6, 2026. According to company policy, processing takes 24-72 hours. However, it has been over 10 days and the funds have not been received.
I have sent 8 follow-up emails to the Compliance and Support teams (March 12-19), but I have received ZERO response. This "silent treatment" is highly unprofessional.
Despite the approval, they restricted my account, claiming trading duration issues, even though 78% of my trades are within normal parameters. An approval means the audit was complete; withholding funds after approval is a serious violation.
I have all documented evidence:
1. Approval confirmation emails.
2. Portal screenshots showing "Approved" status.
3. Full MT5/MT4 trading history.
4. Records of unanswered emails.
I have escalated this to FSC Mauritius. I demand PrimeOTP to pay my $1,300 immediately.
3월 6일 이후 지급되지 않은 승인된 $1,300 인출금
신고
원문
Approved $1,300 Withdrawal Not Paid Since Mar 6
Account #3****. I am reporting PrimeOTP for failing to process an APPROVED withdrawal of $1,300. The withdrawal was officially approved via email on March 6, 2026. According to company policy, processing takes 24-72 hours. However, it has been over 10 days and the funds have not been received. I have sent 8 follow-up emails to the Compliance and Support teams (March 12-19), but I have received ZERO response. This "silent treatment" is highly unprofessional. Despite the approval, they restricted my account, claiming trading duration issues, even though 78% of my trades are within normal parameters. An approval means the audit was complete; withholding funds after approval is a serious violation. I have all documented evidence: 1. Approval confirmation emails. 2. Portal screenshots showing "Approved" status. 3. Full MT5/MT4 trading history. 4. Records of unanswered emails. I have escalated this to FSC Mauritius. I demand PrimeOTP to pay my $1,300 immediately.
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