이틀 전에 거래를 했는데, 종료하려고 시도했을 때 앱 서버가 다운되어서 할 수 없었습니다. 여러 차례 시도했지만 거래를 종료할 수 없어서 전체 계좌 잔액인 700 USDT가 청산되었습니다. 앱은 지금 손실을 환불하지 않고 해커 공격 때문이라고 주장하고 있습니다. 이 문제는 플랫폼 장애로 인해 발생했으므로 사용자들에게 손실금을 보상해야 합니다.
원문
Loss of Funds Caused by App Server Downtime
Two days ago, I placed a trade, but when I attempted to close it, the app server went down, preventing me from doing so. Despite multiple attempts, I was unable to close the trade, resulting in the liquidation of my entire account balance of 700 USDT. The app is now refusing to refund my loss, claiming it was due to a hacker attack. Since the issue was caused by their platform failure, they should compensate users for the lost funds.
앱 서버 다운으로 인한 자금 손실
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원문
Loss of Funds Caused by App Server Downtime
Two days ago, I placed a trade, but when I attempted to close it, the app server went down, preventing me from doing so. Despite multiple attempts, I was unable to close the trade, resulting in the liquidation of my entire account balance of 700 USDT. The app is now refusing to refund my loss, claiming it was due to a hacker attack. Since the issue was caused by their platform failure, they should compensate users for the lost funds.
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