Complaint Reference:

I would like to file a complaint against JustMarkets I was trading with a hedged position of 2.5 lots buy and 2.5 lots sell. The floating loss on the hedged positions was around $1,300, and I also had approximately $1,300 free margin available in the account. According to their report, the positions were closed due to Stop Out. However, this is not logical, as my account still had sufficient margin beyond the hedged amount. When I attempted to close a profitable 0.5 lot buy trade, all positions were suddenly closed at the same time without my consent. The trades were closed with an abnormal spread increase from 17 to around 80 points, causing losses to reach approximately $1,550. Buy and sell trades were closed at different prices. Despite this, my remaining balance after closure was $1,136, which clearly indicates that there was still available margin, enough to maintain or even open similar positions. I contacted support but no