Regarding the handling of the error, after I contacted customer service, they quickly verified it and refunded me the price difference the same day. It was a very efficient process. However, their explanation of the reason was a bit vague, not explaining the specifics of what happened. I hope they could be more transparent.
Dear Customer, We understand that a vague explanation may have caused confusion, and we sincerely apologize for that. At the same time, we truly appreciate your valuable feedback. EBC is committed to continuously improving our services. We take your opinion seriously and will continue to enhance the clarity and professionalism of our communication to better assist every client.
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原文
Regarding the handling of the error, after I contacted customer service, they quickly verified it and refunded me the price difference the same day. It was a very efficient process. However, their explanation of the reason was a bit vague, not explaining the specifics of what happened. I hope they could be more transparent.
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