I sent an email to customer service, but they took a day or two to respond. This is really inefficient.Accounts with fixed spreads are stable, while accounts with floating spreads have fluctuating costs and are unpredictable.
Thank you for your feedback. We sincerely apologize for the wait time you had to wait for a response. We are continuously optimizing our customer service response time to ensure timely assistance.
Regarding the difference in spread type you mentioned, if you require further information regarding your account details or order history, please contact our customer service team again or email cs@ebc.com. We will assist you promptly.
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I sent an email to customer service, but they took a day or two to respond. This is really inefficient.Accounts with fixed spreads are stable, while accounts with floating spreads have fluctuating costs and are unpredictable.
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