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As an experienced trader who has interacted with RBC Direct Investing's platform, I approach both customer service and platform reliability with a critical eye. RBC, being regulated in Canada under the Canadian Investment Regulatory Organization, gives me reassurance regarding baseline trust and oversight. In my experience, their online investment platform and mobile app have largely been stable, which is vital when executing trades across multiple markets, particularly U.S. and Canadian equities. That said, I have found that, while outages are rare, the breadth of tools on the standard platform may not match some specialized trading solutions, especially when I compare the experience to industry leaders that offer more advanced analytics. When it comes to customer service, RBC offers dedicated toll-free and international lines, with additional support in Cantonese and Mandarin, which reflects their commitment to accessibility. My direct interactions have generally been prompt and professional. However, I have noticed that complex account inquiries or issues with non-standard requests can involve wait times. In such cases, resolution is methodical rather than rapid, likely due to RBC's strict adherence to compliance and verification procedures—a necessary trade-off for security and regulatory reasons. For me, these characteristics mean that, while RBC provides a sound and dependable trading environment, traders seeking highly personalized or ultra-fast support for sophisticated trading needs should set realistic expectations. This balanced approach aligns well with my cautious investment standards.