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Based on my experience and what I’ve observed with CAPITAL, I've found their regulatory standing under the SFC in Hong Kong to be reassuring and suggestive of a certain level of operational integrity. However, several drawbacks have come to my attention that are difficult to ignore, especially from the perspective of a trader who values transparency and a smooth trading process. My primary concern centers on the lack of clear information about their trading platform. For me, assessing a broker's platform reliability and user experience is fundamental, yet CAPITAL offers no explicit details, which leaves a significant gap when trying to evaluate execution stability, platform features, or downtime frequency. This opacity can introduce avoidable uncertainty and does not allow me—or other traders—to make an informed, confident decision about platform dependability. Regarding customer service, my interactions have been limited to the standard contact channels such as phone and email, which are listed, but without any user community or platform feedback, I can’t gauge responsiveness or the quality of support with confidence. Furthermore, processing times are stated for deposits and withdrawals, yet specifics on issues like delays or dispute resolution are not transparent. In high-stakes environments like securities or futures trading, these unknowns have made me cautious. In summary, while the regulation is a positive, the limited detail on customer service and absence of platform transparency are definite drawbacks that weigh heavily in my risk assessment.