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In my experience with TIANFU FUTURES, there are a few areas where I’ve noticed limitations, particularly regarding customer support responsiveness and overall platform transparency. While the broker has been operating for 5-10 years and is properly regulated by the China Financial Futures Exchange, which certainly gave me some peace of mind regarding its legitimacy, I found that getting clear assistance through their customer service lines could be inconsistent, especially during peak trading hours. Email support is available, but I sometimes felt responses lacked detail, making it challenging to resolve more technical queries promptly. As for platform reliability, TIANFU FUTURES does offer multiple in-house trading terminals tailored for commodity futures. While these platforms functioned steadily for basic tasks on my PC and tablet, they did not provide the smooth, intuitive interface or speed I’ve come to expect from global trading software. Moreover, the absence of a demo account made it difficult for me to thoroughly test out these platforms beforehand or familiarize myself with their features without committing real funds. In combination with limited product offerings and a degree of opacity in fee structures, this cautious approach to both customer engagement and transparency leaves me measured in recommending TIANFU FUTURES, particularly if smooth support and platform testing are important factors in your trading process.