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In my personal experience with Channel Capital, I’ve found the customer service to be fairly accessible, with multiple contact channels such as phone, email, and a web form. Their presence on platforms like LinkedIn also helps establish a degree of professional transparency. However, while these avenues exist, I have encountered a noticeable lack of detailed or timely responses at times. It’s not uncommon for inquiries to take longer than expected for a regulated broker, and the information provided sometimes lacks the depth I look for when making important decisions about my trading activities. Regarding platform stability, my overall experience has been free from major technical disruptions. Channel Capital operates an STP model, which generally provides dependable order execution. That said, their website and platform tools are not as transparent or user-focused as some of the more established competitors in Australia. I always value a broker’s openness and clarity, especially when it comes to platform features and uptime statistics, so this limited transparency gives me some pause. In summary, although Channel Capital benefits from ASIC regulation and offers legitimate services, I remain cautious due to the observed gaps in communication and the less-than-transparent approach to their business operations. For traders seeking extensive support and detailed platform data, these are considerations worth weighing carefully.