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From my own experience as a trader, the performance of TradeStation's platform itself is generally reliable, with advanced tools and a range of features that benefit more technical and active traders like myself. I appreciate the depth of its charting and the breadth of available securities, which is suitable for a sophisticated approach. I have not seen system-wide technical interruptions during trading sessions, and order execution on both their desktop and web interfaces has typically been very responsive for me. However, I approach customer support with a degree of caution. While TradeStation offers multiple channels for contacting support, including live chat, phone, and email, my experience and broader due diligence make me wary. There are public reports from users claiming withdrawal difficulties and support scenarios where the process became convoluted or even raised serious concerns about fund accessibility. Complex procedures for account opening and documentation can also be time-consuming, even if their support staff are generally responsive once reached. The lack of regulatory oversight is a substantial risk factor for me; regulation is crucial for recourse in the event of disputes or platform issues. Without this regulatory backing, all traders—including myself—need to be particularly vigilant when relying on customer service to resolve account or withdrawal concerns. Therefore, my stance toward both their customer support and platform reliability is cautious: I use the tools available but monitor my accounts closely and keep position sizes conservative.