Saya mengekspor biji kopi, dan untuk mengurangi risiko nilai tukar, saya membuka akun di platform Anda untuk memperdagangkan USD/IDR. Namun, data yang diberikan oleh tim Indonesia Anda sangat tertunda! Meskipun berfungsi normal saat pasar internasional stabil, kutipan Anda tertinggal 3-5 menit ketika data penting dirilis, menyebabkan semua pesanan lindung nilai saya dieksekusi pada harga terburuk! Bahkan lebih buruk, Anda sengaja melebarkan spread di backend, meningkatkan spread normal 5 poin menjadi 25 poin selama periode kritis! Saya menghubungi layanan pelanggan, tetapi manajer Indonesia Anda dengan berani mengklaim, "Ini adalah perilaku pasar normal!" Kami mengekspor produk pertanian, dan keuntungan kami sudah tipis. Penipuan ini mengakibatkan kerugian langsung sebesar 350 juta rupiah! Sekarang musim panen telah tiba, saya bahkan tidak memiliki dana untuk membayar uang muka petani. Seluruh rantai pasokan saya berada di ambang kehancuran!
Asli
I export coffee beans, and to mitigate exchange rate risk, I opened an account on your platform to trade USD/IDR. However, the data provided by your Indonesian team is severely delayed! While it performs normally when the international market is stable, your quotes lag by 3-5 minutes when important data is released, causing all my hedging orders to be executed at the worst possible prices! Even worse, you deliberately widen the spreads in the backend, increasing the normal 5-point spread to 25 points during critical periods! I contacted customer service, but your Indonesian manager brazenly claimed, "This is normal market behavior!" We export agricultural products, and our profits are already slim. This deception has resulted in a direct loss of 350 million rupiah! Now that harvest season has arrived, I don't even have the funds to pay farmers their advances. My entire supply chain is on the verge of collapse!
Paparan
Asli
I export coffee beans, and to mitigate exchange rate risk, I opened an account on your platform to trade USD/IDR. However, the data provided by your Indonesian team is severely delayed! While it performs normally when the international market is stable, your quotes lag by 3-5 minutes when important data is released, causing all my hedging orders to be executed at the worst possible prices! Even worse, you deliberately widen the spreads in the backend, increasing the normal 5-point spread to 25 points during critical periods! I contacted customer service, but your Indonesian manager brazenly claimed, "This is normal market behavior!" We export agricultural products, and our profits are already slim. This deception has resulted in a direct loss of 350 million rupiah! Now that harvest season has arrived, I don't even have the funds to pay farmers their advances. My entire supply chain is on the verge of collapse!
Indonesia
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