Layanan "dukungan pelanggan multibahasa" platform ini cukup komprehensif. Saya mencoba bertanya dalam bahasa Inggris dan Jepang, dan kedua sesi berjalan lancar. Namun, suatu malam, saya mengajukan pertanyaan dalam bahasa Korea, dan layanan pelanggan membalas, "Spesialis bahasa sedang offline," memaksa saya beralih ke bahasa Inggris. Namun, layanan di siang hari sangat baik. Saya bertanya tentang spread dalam bahasa Thailand, dan perwakilan layanan pelanggan menjelaskan semuanya dengan jelas dan profesional, jauh lebih baik dibandingkan platform lain yang pernah saya gunakan.
Asli
The platform's "multilingual customer service" is quite comprehensive. I tried asking in English and Japanese, and both sessions went smoothly. However, one night, I asked a question in Korean, and the customer service replied, "The language specialist is offline," forcing me to switch to English. Daytime service, however, is excellent. I asked about spreads in Thai, and the customer service representative explained everything clearly and professionally, much more so than other platforms I've used.
08-13
Thailand
Balasan dari official EBC
Pelanggan yang Terhormat, Terima kasih atas kepercayaan dan dukungan Anda! Kami turut prihatin mendengar bahwa layanan bahasa Korea tidak tersedia pada malam hari. Baik di masa lalu maupun di masa depan, EBC akan selalu mendengarkan suara pelanggan kami sambil mempertahankan prinsip kami sendiri, menjunjung tinggi nilai-nilai "integritas dan penghormatan," dan berusaha memberikan layanan yang terus meningkat. Terakhir, kami berharap perdagangan Anda lancar dan hari yang indah!
Asli
Dear Valued Client, Thank you for your trust and support! We are sorry to hear that Korean language service was not available at night. Whether in the past or in the future, EBC will always listen to the voices of our clients while maintaining our own principles, upholding the values of “integrity and respect,” and striving to provide ever-improving services. Lastly, we wish you smooth trading and a wonderful day!
Baik
Asli
The platform's "multilingual customer service" is quite comprehensive. I tried asking in English and Japanese, and both sessions went smoothly. However, one night, I asked a question in Korean, and the customer service replied, "The language specialist is offline," forcing me to switch to English. Daytime service, however, is excellent. I asked about spreads in Thai, and the customer service representative explained everything clearly and professionally, much more so than other platforms I've used.
Thailand
Balasan dari official EBC
Asli
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