Ang "multilingual customer service" ng platform ay medyo komprehensibo. Sinubukan kong magtanong sa English at Japanese, at naging maayos ang dalawang session. Gayunpaman, isang gabi, nagtanong ako sa Korean, at sumagot ang customer service, "Ang espesyalista sa wika ay offline," na pinilit akong lumipat sa English. Ang serbisyo sa araw, gayunpaman, ay mahusay. Nagtanong ako tungkol sa mga spread sa Thai, at ipinaliwanag ng customer service representative ang lahat nang malinaw at propesyonal, higit pa kaysa sa ibang mga platform na ginamit ko.
Orihinal
The platform's "multilingual customer service" is quite comprehensive. I tried asking in English and Japanese, and both sessions went smoothly. However, one night, I asked a question in Korean, and the customer service replied, "The language specialist is offline," forcing me to switch to English. Daytime service, however, is excellent. I asked about spreads in Thai, and the customer service representative explained everything clearly and professionally, much more so than other platforms I've used.
08-13
Thailand
Sagot mula sa opisyal na EBC
Minamahal na Kliyente, Salamat sa iyong tiwala at suporta! Ikinalulungkot naming marinig na hindi available ang serbisyo sa wikang Korean sa gabi. Sa nakaraan man o sa hinaharap, ang EBC ay palaging makikinig sa mga boses ng aming mga kliyente habang pinapanatili ang aming sariling mga prinsipyo, itinataguyod ang mga halaga ng "integridad at paggalang," at nagsusumikap na magbigay ng patuloy na pagpapabuti ng mga serbisyo. Panghuli, nais naming maging maayos ang pangangalakal at isang magandang araw!
Orihinal
Dear Valued Client, Thank you for your trust and support! We are sorry to hear that Korean language service was not available at night. Whether in the past or in the future, EBC will always listen to the voices of our clients while maintaining our own principles, upholding the values of “integrity and respect,” and striving to provide ever-improving services. Lastly, we wish you smooth trading and a wonderful day!
Positibo
Orihinal
The platform's "multilingual customer service" is quite comprehensive. I tried asking in English and Japanese, and both sessions went smoothly. However, one night, I asked a question in Korean, and the customer service replied, "The language specialist is offline," forcing me to switch to English. Daytime service, however, is excellent. I asked about spreads in Thai, and the customer service representative explained everything clearly and professionally, much more so than other platforms I've used.
Thailand
Sagot mula sa opisyal na EBC
Orihinal
Nakaraang post
Sinusuportahan ko ang broker na ito.
Susunod
Ang "one-click order" ng EBC
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