-EBC-Paglalahad-WikiFX

Pandaigdigang APP sa Pag-verify ng Lisensya at Regulasyon ng mga Broker

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Sa loob ng 1 taon

Sertipikado

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Ang pag-verify ng withdrawal ay para sa seguridad, ngunit kung minsan ang mga tanong ay masyadong detalyado. Kanina lang, nang mag-withdraw ako ng pera, hindi lang nagtanong ang customer service representative tungkol sa pinagmulan ng pondo kundi humiling din ng huling tatlong buwan ng bank statements, na nagsasabing naghihinala sila sa layunin ng pondo. Ang mga pondo ay nagmumula sa aking suweldo, kaya naramdaman kong ang pag-verify ay sobra-sobra at medyo negatibong nakakaapekto sa karanasan.

Orihinal

Withdrawal verification is for security, but sometimes the questions asked are too detailed. A while ago, when I withdrew money, the customer service representative not only asked about the source of the funds but also asked for the last three months of bank statements, saying they were suspicious of the funds' purpose. The funds come from my salary, so I felt the verification was excessive and quite negatively impacted the experience.

Sagot mula sa opisyal na EBC

Mahal naming Kliyente, Maraming salamat sa inyong feedback. Nauunawaan namin na maaari kayong makaramdam ng hindi komportable sa paghingi ng labis na detalye sa proseso ng pag-verify ng withdrawal. Pakitandaan na maliban kung ang halaga ng withdrawal ay medyo malaki, karaniwan ay hindi namin hinihiling sa mga customer na magbigay ng paliwanag tungkol sa layunin ng withdrawal. Bukod dito, ang screenshot na inyong ibinigay ay hindi mukhang galing sa opisyal na withdrawal page ng EBC. Upang kayo'y matulungan at masiguro ang seguridad ng inyong account, maaari po bang kumpirmahin kung ang withdrawal request na ito ay isinumite sa pamamagitan ng opisyal na platform ng EBC? Kung maaari, mangyaring magbigay ng URL o screenshot ng withdrawal page na ginamit ninyo upang mas mabilis naming masiyasat ang usapin.

Orihinal

Dear Valued Client, Thank you for your feedback. We understand that you may feel uncomfortable being asked for excessive details during the withdrawal verification process. Please note that unless the withdrawal amount is relatively large, we typically do not require customers to provide explanations regarding the purpose of the withdrawal. Additionally, the screenshot you provided does not appear to be from EBC's official withdrawal page. To assist you further and ensure the security of your account, could you please confirm whether this withdrawal request was submitted through the official EBC platform? If possible, kindly provide the URL or a screenshot of the withdrawal page you used so that we can investigate the matter promptly.

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