El servicio al cliente de Deriv es un insulto a mi inteligencia. Mi cuenta fue congelada repentinamente en mayo, alegando que se requería una "actualización de identidad". Presenté mi pasaporte y comprobante de domicilio cinco veces, solo para que cada vez un representante diferente me dijera que los documentos estaban "incompletos". Incluso tuve una videollamada con ellos una vez, pero aún así dijeron que no podían verificar la información. Su esquema de apalancamiento, anunciado como 1:1000, fue ajustado secretamente a 1:50 durante la operación. Esto provocó que mi operación de petróleo crudo en abril se cerrara forzosamente por margen insuficiente, resultando en una pérdida de 7,300 dólares australianos. Cuando señalé sus prácticas fraudulentas, el representante simplemente me colgó. Esta plataforma no se preocupa por los derechos del cliente; solo están interesados en estafar más dinero.
Texto original
Deriv's customer service is an insult to my intelligence. My account was suddenly frozen in May, citing "identity update required." I submitted my passport and proof of address five times, only to be told each time by a different representative that the documents were "incomplete." I even had a video call with them once, but they still said they couldn't verify the information. Their leverage scheme, advertised as 1:1000 leverage, was secretly adjusted to 1:50 during trading. This resulted in my April crude oil trade being forced to close due to insufficient margin, resulting in a loss of 7,300 Australian dollars. When I pointed out their fraudulent practices, the representative simply hung up on me. This platform doesn't care about customer rights; they're only interested in swindling more money.
Exposición
Texto original
Deriv's customer service is an insult to my intelligence. My account was suddenly frozen in May, citing "identity update required." I submitted my passport and proof of address five times, only to be told each time by a different representative that the documents were "incomplete." I even had a video call with them once, but they still said they couldn't verify the information. Their leverage scheme, advertised as 1:1000 leverage, was secretly adjusted to 1:50 during trading. This resulted in my April crude oil trade being forced to close due to insufficient margin, resulting in a loss of 7,300 Australian dollars. When I pointed out their fraudulent practices, the representative simply hung up on me. This platform doesn't care about customer rights; they're only interested in swindling more money.
Indonesia
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