Uphold 2025 Review: User Complaints Explained

Read what users are saying about Uphold Broker. Are they talking about withdrawal issues? Are they complaining about the customer support of Uphold? Has this broker blocked users‘ accounts? You must read this Uphold review before taking a step forward to invest. It’s better to be aware than sorry.

Is Uphold Legitimate?

The first question that usually comes to mind when people hear the name Uphold broker is, “Is Uphold legitimate?”

The answer is that while Uphold is not a licensed broker or dealer, it is regulated in the United States by FinCEN (Financial Crimes Enforcement Network). However, FinCEN registration is primarily for anti-money-laundering compliance and does not offer the same level of investor protection as top-tier regulators such as the FCA (UK), SEBI (India), or ASIC (Australia). Therefore, while Uphold is a functioning and registered platform, it cannot be considered fully regulated in the traditional brokerage sense.

Is Uphold a Good Company?

Uphold was founded in 2013 by Halsey Minor and was originally called Bitreserve. Minor described the companys mission as providing a transparent and open platform for financial access.

Although it started as a Bitcoin wallet, Uphold has since evolved into a multi-asset trading platform, allowing users to trade not only cryptocurrencies but also precious metals, equities, and fiat currencies.

In 2015, the company rebranded to Uphold and introduced stronger security measures. Today, the platform serves over 140 countries and supports trading in more than 300 currencies and commodities.

Uphold is privately owned by Halsey Minor, JP Theriot, and Anthony Watson, with JP Theriot serving as CEO.

Reviews on uphold

1. Complaint Against Customer Support

We read several reviews on Uphold stating that customer support is not helpful. Users claim they dont get answers, and issues remain unresolved. The broker does not provide a phone number, and even after generating a support ticket, no response is received. (See screenshot for reference.)

2. Customer Representatives Not Interested in Replying

One user said they tried multiple times to contact the broker‘s chat support, but never received a reply even after submitting tickets. The user also mentioned that this isn’t the first time it has happened.

3. Deposit Problems

A user complained about deposit issues with the Uphold broker. Another user reported that their deposit requests were denied multiple times.

4. Can‘t Create an Account on Uphold

A reviewer stated that it’s impossible to create an account with Uphold because they don‘t receive verification codes after submitting their phone number. The user also complained that customer support only sends AI-generated replies, which are unhelpful and don’t allow contact with a real human representative.

5. Not Happy with Uphold Services

In this Uphold broker review, a real user wrote that they are not satisfied with the companys service. They reported that Uphold froze their account, and after 30 hours, unfroze it with a “routine security review” explanation. Just four minutes later, when the user tried to move crypto to their wallet, the account was frozen again. The user warned others to read their full story and stay away from this broker.

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