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Dexia acted like a rogue and refused to release funds.

FX1184038498
Within 1 year
Unverified

Exposure

The platform initially promised instant withdrawals, then promised 2-4 hours, but every withdrawal takes at least 24 hours. Now they're using various excuses to prevent withdrawals. When I contacted customer service, they told me to speak to a manager, but the manager, being just a salesperson, couldn't do anything. They're being completely unreasonable, claiming my account is profitable and therefore refusing withdrawals. Even the withdrawal channel isn't functioning properly. When I pressed further, they said they don't allow internal/external hedging, claiming I haven't hedged at all and am only trading one side. When I asked customer service for evidence, they couldn't provide any. Furthermore, the salesperson who contacted me initially said that as long as there was no internal hedging, it would be fine. Now that I've opened an account and started trading, the platform is using the excuse of hedging to refuse withdrawals without providing any evidence. This is a fraudulent platform; I can only lose, not earn. I strongly complain and demand an explanation!

Original

DEXIA耍无赖不给出金

平台最初承诺出金秒到,然后承诺2-4小时到账,结果每次出金都要等至少24小时以上,现在又是各种理由不让出金,去问客服,客服让找经理,经理只是做业务也没办法,真是耍无赖,说我的账户是盈利的,所以不给出金了,连出金通道都不正常,再追问,就说不允许内外冲,根本没有做对冲,打单边,让客服给证据,客服拿不出来,而且,当时联系我的销售,说只要不内冲就可以,现在来开户做交易了,平台在拿不出证据的情况下,以说对冲为推诿拒绝出金。黑平台,只能亏,不能赚。强烈投诉,必须给个说法!

11h

Hong Kong

Unable to Withdraw

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