I experienced a serious execution issue with MaziFinance. I placed a Buy Limit order on XAUUSD at approximately 5085 with 0.03 lot size. My account balance was about $261 and leverage was 1:1000. The required margin for this trade was approximately $15, so margin was fully sufficient. When the Sydney session opened, the market price reached (and moved below) my limit price, as visible on the chart screenshots. However, the order was not executed. When I contacted support, they first gave a generic explanation of how limit orders work. Later they claimed the order failed due to “insufficient balance,” which is technically incorrect based on margin calculations. I requested server logs, margin snapshots, and tick data, but no detailed proof has been provided so far. Support acknowledged they are reviewing the issue but has not provided any update after 24+ hours. Because of this execution failure, I missed a trade opportunity estimated at approximately $675.