I have already submitted several applications online, hoping that the platform would assist me in contacting PLOTIO to investigate my account hacking incident that occurred on Tuesday night. Due to your staff's failure to deal with this matter seriously, my principle capital was lost. In the second incident, I changed my introducing person to Wang Jing, with the reference number 3783617. She mentioned that she would communicate with PLOTIO's deputy general, Jiang Chengjun, and visit the PLOTIO head office in Hong Kong to discuss the recovery of my stolen capital. Simultaneously, my account continued to be hacked last Friday night, causing a liquidation loss of 147,000 US dollars. All these operations weren't conducted by me, and this represents a significant personal financial loss. I have communicated with your customer service multiple times, each time receiving rude remarks blaming me for leaking my account password. However, during the second hack, no leak occurred, and upon check my activity log, it's clear these operations did not occur. Meanwhile, Ms. Wang Jing said that she had communicated with your deputy general and received a positive response concerning the recovery of my capital. I hope that there will be serious compensation for my losses, as I believe whether it's a platform issue or a hacking issue, it's just fair to compensate my capital. Consequently, I am once again submitting a claim for my losses and expect compensation for all losses.