Dear Valued Customer, Our customer service team has attempted to contact you multiple times via email and other channels over the past few weeks. After depositing funds in CNY, you requested a withdrawal in USDT. In accordance with Anti-Money Laundering (AML/KYC) compliance regulations, such fund movements require identity verification and proof of fund origin, and withdrawals must be processed through the same channel used for deposits. To date, you have not responded to our emails or submitted the necessary verification documents, preventing us from completing the compliance review. Until you complete the required verification, any withdrawal requests submitted without proper documentation cannot be processed. Please note that our platform will never unreasonably delay or reject legitimate withdrawal requests from any customer, but we must strictly adhere to regulatory and AML obligations. Once you complete the identity verification and document review process, your account will resume normal trading, and we will transfer the withdrawal funds to your personal CNY bank account. Please contact the Amillex customer service team as soon as possible. We remind all customers that unified compliance procedures must be followed—this not only safeguards fund security but also aligns with internationally recognized industry standards. We look forward to maintaining transparent and professional communication with all customers while ensuring the security of their funds and legal rights. — Amillex Compliance & Customer Service Team