No customer service response within 3 hours during official website service hours (see details in the text)-OEXN-Exposure-WikiFX

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No customer service response within 3 hours during official website service hours (see details in the text)

肯尼

3-5 years

Unverified

Neutral

Around 9 PM Taiwan time on 2025.07.25 (Friday), I sent an inquiry to OEXN customer service. After more than 3 hours, there was still no response. The company's website states that customer service is available 24/7, but even after 3 hours, no reply was received. Please refer to the attachment for details.

Original

官網客服時間範圍內3小時無客服回應(祥見內文)

2025.07.25(星期五)台灣時間晚上9點左右發信詢問OEXN客服，過了3個多小時依然無人回應，該公司網頁上寫客服時間為每週7天24小時但過了3個小時了還是無人回覆，詳看附件。

Reply from official OEXN

Dear customer, Thank you for bringing this to our attention, and we sincerely apologize for the delayed response you experienced on July 25. While we strive to offer 24/7 support, occasional delays may occur during unexpected surges in inquiries. That said, waiting over 3 hours is certainly not the standard we aim for. We’ve flagged this internally to ensure our support responsiveness is further improved. Your feedback helps us do better, and we appreciate your patience and understanding. Best regards, OEXN GROUP Team