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Delayed deposit led to account blow-up.

FX3630304116
1-2 years
Verified

Exposure

On the evening of June 6, my Hantec Financial account went bust due to an inability to normally deposit funds, leading to insufficient account collateral! By the time I was able to deposit in the backend, the account had already gone bust. Besides, it took nearly an hour for funds to reach the account after transferring, resulting in a second bust. This platform is different from others as it renders impossible to hedge when the available margin is negative. When I realized I couldn't hedge, I arranged a deposit immediately but couldn’t due to channel issues, leading to the account bust when possible. Customer service kept insisting that it's normal for a deposit to take 3 hours and any risk during this time is on me. Which platform takes 3 hours to deposit???

Original

入金延迟到账,导致账户爆仓

6月6日晚,本人亨达账户因账户通道无法正常入金,导致账户担保比不足引起爆仓!待可以后台可以入金的时候,账户已经爆仓。而且入金通道转账后,接近一个小时才到账户内,导致账户二次爆仓。 此公司平台与其他平台不同的是,当账户可用保证金为负数时,账户就无法风控,完成账户对锁仓位。当发现无法对锁的时候,我及时安排入金。因通道问题导致无法正常入金,待可以入金时候账户已经风控爆仓! 与客服多次反馈说入金3小时内到账都是正常的,所以期间账户有任何风险,都是自己承担?请问下那个平台入金,3个小时才到???

2025-06-09

Hong Kong

Unable to Withdraw

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