Cannot close position, trading has been deactivated.-PrimeXBT-Exposure-WikiFX

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Cannot close position, trading has been deactivated.

FX3184846382

Within 1 year

Unverified

Exposure

Initially, they offered a 100% deposit bonus. After receiving the bonus, odd things started to happen. While trading, the bonus was suddenly withdrawn and shortly after, my account suffered from negative floating. When I tried to close the position, I couldn't. The negative floating got worse and all my balance depleted to zero. I contacted customer service about the issue and they said there was an end-of-month routine check, any transactions would not affect and the balance would be fully returned to the original deposit value. I emailed them every day but the answer was always the same, just to wait without any certainty. Now it's been over 14 days, and my money has not been returned.!!

Original

Tidak bisa menutup Posisi, Trading di non aktifkan

Awalnya mereka menawarkan bonus deposit 100%. setelah mendapatkan bonus, keanehan mulai terjadi. ketika sedang Trading tiba-tiba bonus ditarik dan beberpa saat kemudian akun saya terkena Floating minus. Saat saya ingin menutup posisi tidak bisa. Sampai floating minus semakin parah dan saldo saya semua habis menjadi nol. saya sudah hubungi CS mengenai masalah ini dan dia berkata ada pemeriksaan rutin akhir bulan, transaksi apapun tidak akan berpengaruh dan saldo akan dikembalikan penuh pada nilai semula deposit. Saya menghubungi setiap hari lewat email namun balasan nya selalu sama hanya disuruh menunggu tanpa ada kepastian. sekarang sudah 14 hari lebih, uang saya belum di kembalikan.!!