Dear client, We are a globally recognized and trusted broker with over 17 years of experience in providing trading services to our clients. Transparency and long-term relationships are at the core of our values, and we always strive to ensure fairness and clarity in all our operations. The information regarding the situation and the decision has already been sent to your client's email. The cancellation of his withdrawal and the subsequent deduction were applied due to a violation of our trading rules, specifically under clause #16 of the Market4you "Deposit Bonus" terms and conditions. Following the actions taken on our end, he was able to successfully withdraw his remaining profit. If you have any further questions or require additional clarification, please don't hesitate to reach out to us. Our support team operates 24/7 and is always ready to assist you. Best regards, Markets4you Team