Dear customer, hello! The above customer service screenshot is a fake image created using Photoshop. Our customer service has not had this dialogue box with this customer. Please upload the recorded conversation to verify its authenticity. After verifying with the account holder, the account holder mentioned in the post did not encounter the content mentioned. The person who edited the image is Chen Baochun from Fujian, who spreads rumors everywhere using image editing software. Please ask Chen Baochun to immediately stop spreading rumors, delete the fabricated content, and assist our company in resolving your account issues.