Low point difference leads to financial losses

"low spread" lie! They claim a "fixed spread of 4 pips on USD/JPY," but during actual trading hours (from 9:00 AM to 3:00 PM local time), the spread reached up to 32 pips—nine times higher than Mumbai's platform! Last month, I traded in XAU/ USD (gold). When I placed the order, the spread showed 6 pips, but after the trade was completed, it became 21 pips.